The first port of call for those in need.

The Reception Service is the first port of call of people in need who have reached out to request the assistance of Opera San Francesco and its services. It is an opportunity to get mutually acquainted, to understand the needs of the person and to map out a suitable assistance programme.

Welcoming, Listening and Guiding are the three objectives that shape the actions of the Reception Service.

Everybody is offered:

  • an analysis of their requirements via an optional interview;
  • magnetic card in order to access basic services;
  • information on all the services offered by OSF and the community.

Reception Service in numbers


New cards

Attesa al servizio accoglienza | OSF

Cards renewed

Archivi di documenti | OSF

New cards issued on average every day



Colloquio con operatore nel servizio accoglienza | OSF

Individual interviews

The service constantly monitors users, focusing particular attention on the most vulnerable – the elderly, minors, families, pregnant women – to whom OSF offers facilitated and targeted access to services.

Where to find us

Via Kramer, 1
20129 Milan – MI


Via Antonello da Messina, 4
20146 Milan – MI


Opening hours

Hours via Kramer 1
Monday to Saturday: 10.30 – 14.30 and 18.00 – 20.30

Hours via Antonello da Messina 4
Sunday to Friday: 11.30 – 13.15

Contact details

Service manager
Fra Giuseppe Fornoni



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